Star time! Three GreenTree staff were honored with awards from the San Francisco Apartment Association this month for “rising above the chaos,” as COO Jeff Jerden put it, “continuing to provide our residents with the exemplary service they deserve.” Congratulations on being named 2020 SFAA Stars:
Wanda Brown, Resident Manager for 2128 Van Ness, has built a remarkable sense of community there. In addition to maintaining an immaculate building, Wanda warmly welcomes every guest with festive seasonal décor and hosts regular resident appreciation events. And when a resident unfortunately tested positive for COVID-19, Wanda personally delivered medicine and homecooked meals to their front door daily, for the 14-day self-quarantine period. Another resident wrote about Wanda: “She has brought us together as neighbors and fostered an environment of friendship and caring. When someone isn’t well, Wanda delivers food and medicine to them. Wanda goes the extra mile to help us feel like a community – and it really has brought the building together as a caring community.”
Greg Goglin, Senior Manager of Building Operations, has gone above and beyond despite the pandemic. During this challenging year, Greg quadrupled the size of GreenTree’s in-house Maintenance Team, with an emphasis on putting the needs of our residents first. Each skilled technician is dedicated to responding to every work order within one business day. When the pandemic hit, Greg went right to work to keep residents safe. He launched one of the largest maintenance projects of 2020, installing hand sanitizer stations and face covering signage in every building throughout the portfolio. In addition to keeping our residents safe while maintaining their homes in good working order, Greg has also worked tirelessly to keep his own team and the rest of GreenTree safe as well.
Esteban Tenjo, Associate Property Manager, is focused, organized and solutions-oriented. His motto is a simple yet revolutionary one, in a world where customer service is dwindling: treat every resident the way you want your mother to be treated. When the easier, tech-based methods of communication don’t seem to effectively resolve an issue, Esteban prefers to meet with the resident face-to-face, at their home (in PPE from a safe distance, of course!). Esteban understands the power of empathy. His secret sauce? Active listening and honesty.